Bursar’s Office

The Bursar’s Office is committed to ensuring financial integrity in the receipt, collection, and deposit of all revenues, including student tuition and fees, while providing the highest level of professional, efficient, and responsive customer service. We are committed to protecting university funds by accepting and depositing payments made to the university in an accurate, timely manner. We continue to seek improved ways to meet this commitment. The Bursar’s Office is composed of the cashiering and payment solutions services.

Forms

• Departmental Deposits Form (PDF)
  Note current sales tax rate: 10.25%
• Petty Cash/Cash Drawer Establish or Fund Change Request (PDF)
• Petty Cash Replenishment Form (PDF)
• Wire Transfer Funds Form (PDF)
• Credit Card Terminal Checkout Request

Cashiering

Payment Options

In Person

Have your student ID number ready. Payment options in U.S. currency only include:

• Cash (Note payments in cash of $10,000 or more require Form 8300 from the IRS to be completed. See the IRS website for the topic/questions.)
• Checks
• Cash equivalents (Money orders, traveler’s checks, cashier’s checks)
• Debit cards
• Credit cards via Transact only

Foreign checks and currency are not accepted at the Bursar’s Office, see International Payments below.

By Mail

Azusa Pacific University
Bursar’s Office
PO Box 7000
Azusa CA 91702-7000

Make checks payable to Azusa Pacific University. Include the student’s name and APU ID number on the check to ensure accurate and timely processing.

Online

If you need assistance with Transact payments, contact the Student Services Center, email ssc@apu.edu, or call (626) 815-2020. If you need your account reset, contact IT at (626) 815-5050.

Pay Online

International Payments

Azusa Pacific University has partnered with Flywire to provide you with an easy and secure method of making payments from your home country. For help on how to make a payment, contact Flywire’s Customer Support Team at support@flywire.com.

Pay Online

Wire Funds

To wire funds, download the Wire Transfer Funds Form (PDF) and fill in the “Funds wired from” and “Purpose of funds” sections. This form can be given to the institution wiring the funds. It is very important that you notify your bank of two things:

• To whom your money will be credited (Azusa Pacific University)
• Include the Student’s name and student ID number

Refunds

Enroll in Direct Deposit

Direct Deposit is the fastest way to get a refund. This makes the refund process quick, easy, and more secure than mailing a paper check to the student.

Signing up for electronic refunds is simple by following the three steps below:

• On the left-hand side of the student portal/dashboard, click "Financials" then click "Direct Deposit." This will take you to the Billing and Payment website.
• Click on "My Account" in the upper left-hand corner.
• Sign up for direct deposit under "Direct deposit refunds."

Note: Not every student receives refunds. Refunds are only processed if there is excess aid or overpayments that create a credit balance on the account.

Benefits of Direct Deposit Refunding

• Your refund can be deposited directly to your checking or savings account
• No more waiting for the check in the mail
• Your money will be readily accessible to you

Departmental Deposits

All checks and cash received by departments must be delivered to the Bursar’s Office for processing. Revenue must be deposited when the total reaches $1,000 or greater, or once a week—whichever comes first. All funds should be sent to the Bursar’s Office for processing along with a completed Bursar’s Office Department Deposit Form. Reference the Department Deposit Policies and Procedures.

Promise to Pay

I promise to pay all stated enrollment charges and required fees listed online and in printed materials associated with the courses I selected. I understand that I am responsible for checking my monthly statements, calling my student account counselor, and/or checking online at home.apu.edu for confirmation of the correct charges associated with the courses I selected. I agree that monies paid on my behalf do not extinguish my payment obligations in the event those monies do not actually come through or for any reason and at any time are returned to the payee or anyone claiming on behalf of the payee or the payee’s creditors. I agree to pay any amounts that do not actually come through or for any reason and at any time are returned.

For value received, I promise to pay to Azusa Pacific University, at 901 East Alosta Ave., Azusa, California 91702-7000, the required charges and fees. Each payment shall be credited first toward penalties and costs, then toward late charges, and then toward the remainder of my student account balance. Payments will be applied to student account charges in the order of when the charges were incurred, beginning with the earliest charges, including charges from prior academic years, and concluding with the most recent charges. If any collection steps are taken to collect any overdue amount, the undersigned promises to pay, in addition to the entire balance of the account including late charges, all reasonable attorneys’ fees and expenses and all reasonable charges and cost incident to the collection of any amount not paid when due according to the terms of this Promise to Pay.

I further promise to abide by the university’s policies as stated in the catalog, and in other printed materials, which state that my attendance in class, taking final examinations, release of grades, and participation in a graduation ceremony are contingent upon timely and complete payment in accordance with the terms of this Promise to Pay. Azusa Pacific University has the ability to compel payment through such means as: denying my ability to reenter APU or to receive diploma(s) until all amounts owing are paid. I understand, acknowledge and agree that, if I am allowed to register for courses for a new academic year, APU has the right to, and will, revoke all of my course registrations if I have not paid off any current or prior academic year's balance four weeks prior to the start of the new academic term, and that if my course registrations are revoked and I am later permitted to enroll after meeting my financial obligations to the university, I may not be able to register for the same courses that were revoked. The pricing for tuition and fees is set each year on the basis of fixed costs and other projected costs for the year. As a result, the university reserves the right (and retains the discretion), consistent with delivering the educational content of our commitment, to unilaterally implement changes (as it deems necessary) in areas such as course content, instructional methods, class locations, instructors, mode of educational delivery, and level and nature of campus activities without reducing tuition and fees.

For a student enrolled in an institutionally prescribed five-year undergraduate program, Cal Grant A awards and Cal Grant B awards may be renewed for a total of five years of full-time attendance, provided that minimum financial need, as defined in paragraph (3) of subdivision (b) of Section 69432.9, continues to exist. A Cal Grant award is limited to four academic years, except as provided in subdivision (c) of Section 69433.6. A student needs to take 15 units per semester or the equivalent quarter units, or 30 semester units or the equivalent quarter units per academic year, in order to graduate within four years.

Payment Solutions

Our goal is to aid students in understanding their student-related balances while providing guidance about payment options available to them. We aim to provide the best student-centric service.

Why is my account past due?

APU considers an account past due once the due date for the tuition or fee charge passes and the charge remains unpaid. Tuition charges are considered due on the first day of class. Fees are due on the date they are charged to a student’s account.

How will I know when my account is past due?

Payment Solutions Department efforts will include letters, statements, telephone calls, and emails. The goal is to come to a resolution and have the account paid in full.

What is a past due receivable?

Any amount owed to the university—including, but not limited to, tuition, fees, fines, room, board, and loans is considered a receivable to the university. A receivable becomes past due if payment is not received by the payment due date.

Why is my account being charged collections interest?

Accounts that are past due are charged compounding collections interest at a rate of 10% per month. Past due accounts with regular monthly payments are not charged collections interest.

Why is my account on hold?

For past due student accounts, the primary collection tool is the placement of a hold by the Payment Solutions Department on a student’s record. This hold restricts certain student activities including but not limited to the ability to add or drop classes, register for future academic terms, and a diploma hold. Once established, the hold remains in place until the debt is paid in full.

Why is my account balance being reported to credit bureaus?

After APU’s Payment Solutions has notified the student of the outstanding balance and no payments are received, the account is reported to a national credit bureau, thus affecting the debtor’s credit rating.

Why is my account with a collection agency?

Once APU has exhausted attempts to collect payment and payment is not forthcoming, the account and all pertinent information are forwarded to an outside collection agency for collection. If an account is assigned to an outside collection agency, the student loses the opportunity to deal with the university directly. In order to avoid this action, the student must either pay the account in full or set up monthly recurring payments.

What is an installment payment option?

The intent of the installment payment option is to effectively collect a debt when payment in full is not feasible. It will be used as a collection mechanism by the Payment Solutions Department to encourage payment and reduce delinquencies. Debtors can choose to send in monthly payments via check or use an auto-pay option in which payments can automatically be debited from a credit card on a given date.

Benefits of an Installment Payment Option Include:

• Convenient payment methods
• Flexible payment schedule
• Customizable installment amounts

Can I hold a credit on my account?

Credit balances are any excess funds remaining on the student account after loans, scholarships, ACH, or any other payment has been applied to the account and there are no other charges for the credit to be applied toward. The credit balance will be displayed on the student account as a negative balance (example: -$250). APU is required to send any Title IV funds to the student within 14 days of disbursement. 

APU will allow credit charges of up to $10,000 or the amount of expected future charges to remain on a student’s account to pay for future charges if the charge is not from aid that is required to be sent to the student. Any credit balance amount over $10,000 or expected future charges may be refunded back to the student via the institutional refund policies and processes.

Outside Collection Agencies

• TransWorld Systems, Inc. (TSI)
  (888) 830-7770
  accountcontrol.com
• Second Alliance
  (800) 830-7570
  secondalliance.com
• Todd Bremer and Lawson
  (855) 217-9240
• Williams & Fudge
  (800) 849-9791
  wfcorp.com