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Holds

Contact Information

Email: ssc@apu.edu
Phone: (626) 815-2020
Fax: (626) 815-3809

Location

Modular Offices, Building 29

Student Services Center Holds

Account holds are tools that we use to remind students of a required action they have yet to complete, or to help us interact with a student’s account appropriately. If you see a hold on your account, click on the hold icon at home.apu.edu for a description of the hold and instructions.

All holds will prevent some action on your student account. Please read the descriptions carefully and follow the instructions fully. If you have any questions, contact the Student Services Center at (888) 549-3274 or the Business Office at (626) 815-4694 or Ext. 4746.

UG Graduation Hold

  1. Reason: Owing Balance
    Impact: Currently not cleared to participate in commencement.
    Solution: Review your statement and make a payment in full through our online Billing and Payment System (which you may also access through your Student Services Center tab at home.apu.edu). If you have questions, contact your Student Account Specialist in the Student Services Center or call (626) 815-2020.

Refund Hold

Temporarily prevents the issuance of a student refund check.

Veterans with VA Benefits

  • VA benefits are complex and need careful review. If you believe you should receive a refund of a credit on your account, visit the Student Services Center to discuss with your Student Account Specialist.

ROTC

  • ROTC benefits are complex and need careful review. If you believe you should receive a refund of a credit on your account please visit the Student Services Center to discuss with your Student Account Specialist.

Student Request

  • Student filed a request to hold a credit on their student account. If you have questions, contact your Student Account Specialist in the Student Services Center.

Other

  • There are other possible reasons for this hold that include: a reevaluation of a student's financial aid due to Verification and/or a non-refundable outside scholarship. If you have questions, please visit the Student Services Center.